AVA Rafting & Zip Line company profile

Guest Service Staff

Job Location:

Colorado - Idaho Springs, CO, United States

Job Description:

Primary Location: Granite, Idaho Springs, or Kremmling Outpost

Schedule: Full-time and part time available
Target Start Date: May 2017
Target End Date: Sept 2017
Pay Rate: Starts at $10/hr. Plus 7% bonus on gross earning at end of season if contract is fulfilled. Potential additional bonus tied to meeting retail sales goals for season.

Job Overview:
Acting as the first point of contact for our guests, Guest Service Staff provides exemplary customer service and a world class AVA experience from time of check-in to the end of their adventure. You will assist in the daily running of the outpost and operations.

Job Description:
-Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world-class experience.
-Work as a proficient and effective team member
-Accept and complete tasks - both routine and non-routine - in a timely manner as assigned by Asst Manager or Manager
-Work with awareness of job requirements and daily task lists and maintain motivation to complete said tasks
-Able to fulfill all job requirements in a very fast-paced environment and keep a calm demeanor in said environment
-Maintain positive attitude and sense of humor during long and busy work shifts
-Communicate well with all co-workers and management
-Check in and assist guests for rafting, lodging and rock climbing trips
-Become proficient at using POS system for ringing up retail sales
-Become proficient at using Adventure Office system for ringing up and checking rafting, lodging and activity sales
-Ring up sales with accuracy to maintain a cash drawer
-Complete end of day financial close for POS system
-Employ strong sales skills and proactive demeanor to achieve photo and retail sales
-Discuss, sell, burn and print photos and CDs
-Clean all Outpost facilities, including offices, retail space, guests and employee bathrooms, changing rooms
-Clean Outpost cabins (Granite Outpost only)
-Complete laundry tasks for cabin linens
-Pick up trash around the Outpost
-Maintain tidy retail inventory throughout the day including sorting, folding, restocking.
-With assistance of managers, accept and tag new inventory
-Maintain organized inventory storage and back-stock
-Assist in maintaining and cleaning grounds, including but not limited to weeding, watering flowers, removing trash, cleaning campground and fire pits.
-Take vested interest in retail sales
-Prepare reports for day-of or next-day trips
-Help fit wet suits and jackets when necessary
-Run/drive shuttles when necessary

If you are interested in working with AVA Rafting & Zip Line, you can apply right here:

Idaho Springs Outpost: https://home.eease.adp.com/recruit2/?id=15213731&t=1

Granite Outpost: https://home.eease.adp.com/recruit2/?id=15213731&t=1

Kremmling Outpost: https://home.eease.adp.com/recruit2/?id=15213731&t=1

Job Requirements:

Required Experience & Skills:
•Work as a proficient and effective team member
•Able to fulfill all job requirements in a very fast-paced environment and keep calm demeanor in said environment
•Communicate well with all co-workers and management
•Prior retail experience is a plus, but not necessary
•Strong attention to detail

How To Apply:

If you are interested in working with AVA Rafting & Zip Line this summer, please visit our website at http://www.coloradorafting.net/about-us/employment/

Contact Information:

Contact: Kelly Thrall
Hiring Coordinator
AVA Rafting & Zip Line
Phone: 970-760-0180
Email: kthrall@coloradorafting.net
Website: http://www.coloradorafting.net/about-us/employment/


March 18, 2017

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