Universal Orlando Resort company profile
Sales Counselor - Guest Contact Center (Seasonal)

Job Location:

Orlando, FL, United States

Job Description:

Universal Orlando Resort

It’s a Big Universe…Where Do You Fit In?

We have the perfect place for you at Universal Orlando®. Only you can help make our exciting attractions come to life for our guests, all while having an unforgettable experience of your own. Join us today and you’ll see that our jobs are far from ordinary. Just like our people.

NOW HIRING
Sales Counselor - Guest Contact Center


Works in a high paced phone, fax, and email environment handling sales and service as well as processing orders for Universal Orlando’s products and services including Annual Pass and online support.

Qualified candidates must:
  • Assist guests with sales process for products and services. Provides sales and service support for phone, fax and online customers on sales initiatives.
  • Maximize opportunities to add value and increase product awareness by offering additional ticket media.
  • Provide technical assistance and phone support for ticket and Annual Pass orders as well as On-Line Ticket Store visitors, including Universal Orlando and Universal Studios Hollywood.
  • Assist guests with pending or double charges to credit/debit cards.
  • Provide assistance with promotions and/or advertisements on the UO/USH websites.
  • Answer general information questions and/or complete the on-line purchase process as necessary.
  • Read and respond to all e-mails including inboxes for On-Line Store Help (UO website purchasing questions) and On-Line Store Confirmations (print-at-home tickets and e-mail confirmation issues).
  • Regenerate on-line confirmations and print-at-home ticket orders.
  • Have basic computer skills

    These positions include:
  • Free Admission
  • Discounts & Tickets
  • On-Site Services & Amenities
  • Exclusive Special Events
  • A Dynamic Work Environment, & More!

    Apply online today!

    www.universalorlandojobs.com

    Sign Language interpreters will be provided. Universal elements and all related indicia TM & © 2009 Universal Studios. © 2009 Universal Orlando. All rights reserved. EOE.

  • How To Apply:

    Full-time, part-time and seasonal positions are available now. Complete with discounts, passes, and other extraordinary perks!

    Apply Online, Anytime At:
    www.UniversalOrlandoJobs.com.

    Sign Language Interpreters available. Universal elements and all related indicia TM & © 2009 Universal Studios. © 2009 Universal Orlando. All rights reserved. EOE.


    Contact Information:

    Contact: Apply Online 24/7
    Universal Orlando Resorts
    www.UniversalOrlandoJobs.com
    Orlando, FL, United States
    Website: www.UniversalOrlandoJobs.com

    Posted:

    October 23, 2009

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