Housing Operations Manager

Position Title Housing Operations Manager FLSA Classification EX Reports to Director of Housing and Operations Salary Range G Weeks Per Year 52 Work Week 40 hours (minimum); may nights and weekends as needed. Position Summary Manages aspects of all housing-related operations to include overseeing key aspects of furniture management, room assessments, proactive facility maintenance, vendor relations, and highest level of customer service. Supports overall housing operations and ensures a positive experience for residents and staff. In all actions, maintains privacy and confidentiality of records in accordance with established University policy as well as applicable federal regulations appropriate to higher education. Performs all duties in full support of the University's mission, understanding the positive and effective execution of these duties are instrumental to the education of the University's students. Hiring Range Budgeted salary is $45,868 to $50,000, depending upon experience Key Responsibilities Key Responsibilities Furniture Management: * Oversees the storage, replacement, and deployment of furniture for housing facilities, ensuring that all units are adequately furnished and in good condition. * Coordinates logistics related to the movement and maintenance of furniture across housing locations. Manages furniture inventory database. Room Condition Reports (RCR) & Damage Billing: * Assesses and manages Room Condition Reports (RCR) to ensure that rooms are properly documented at check-in and check-out. * Oversees damage billing procedures, ensuring that charges for damaged property are accurately assessed and communicated to residents. * Develops and implements health and safety training programs for staff to maintain a safe living environment. Facility Management & Issue Resolution: * Triages and addresses facility-related issues, ensuring timely resolution and minimal disruption to residents. * Serves as the primary point of contact for facility-related concerns and works closely with maintenance teams to ensure proper response protocols are followed. Customer Service Training: * Coordinates customer service training for Customer Service Representatives (CSRs), Residence Directors (RDs), and Resident Assistants (RAs) to ensure high standards of service are maintained within housing operations. * Fosters a culture of excellent customer service, addressing concerns and enhancing resident satisfaction. Opening/Closing of Housing Facilities: * Manages the opening and closing procedures for housing facilities, ensuring all tasks are completed in a timely and efficient manner, including inventory checks, room assignments, and key management. Vendor and Contractor Management: * Oversees and manages relationships with external vendors and contractors, ensuring all agreements and services meet the standards and timelines outlined in contracts. * Monitors vendor performance and resolve any issues related to service delivery. Summer Intern/Conferences Housing: * Manages the check-in process for summer interns and other outside groups, ensuring their contracts, accommodations, and hospitality needs are addressed. * Supervises intern staff and provide guidance on housing-related matters to ensure a positive and productive experience. Student Movers Management: * Supervises and coordinates the student mover program, ensuring that furniture and personal items are moved efficiently during residence hall transitions. * Selects, hires, and trains student movers; ensures student staff adheres to safety and operational guidelines. Performs other related duties as assigned. Posting Detail Information Posting Number PS1100P Working Conditions Normal office situation. Education Bachelors Degree required Physical Effort Typically sitting at a desk or table. Intermittently sitting, standing, stooping. Light lifting or carrying 25 lbs or less. Special Skills The ability to work effectively with diverse groups. Desired Start Date Position End Date (if temporary) Close Date Open Until Filled Yes Special Instructions Summary Quick Link for Internal Postings https://hartford.peopleadmin.com/postings/7287

Location: West Hartford, CT, US

Posted Date: 6/14/2025