Customer Support Specialist (Latin America)

Customer Support Specialist (Latin America) Join to apply for the Customer Support Specialist (Latin America) role at Echobox . About Echobox: We are a fast-growing, research-driven company building an artificial intelligence that helps online publishers overcome daily challenges. Using novel AI, we are revolutionising the publishing industry, with clients like The Times, Le Monde, The Guardian, Vogue, and more. Our team is our greatest asset. We work with talented individuals who enjoy responsibility and independence. About the Role: We seek an enthusiastic, agile, diligent, and highly organized Customer Support Specialist to assist clients. You will collaborate with our Customer Success, Sales, Product, and Engineering teams. Key Responsibilities: Provide exceptional support to clients through training, consultations, reviews, and ongoing assistance. Monitor and improve customer engagement and retention. Help customers optimize their use of Echobox products. Relay customer feedback to the Product team and help shape the product roadmap. Improve customer lifecycle management focusing on retention and satisfaction. Advocate for customer insights in strategic decisions. Identify opportunities for upselling additional services. Requirements: At least 2 years of relevant experience. Minimum 2.1 degree from a leading university. Fluent in English and Spanish, written and spoken. Excellent time-management and multitasking skills. Preferred Requirements: Additional language skills. Experience in SaaS, B2B environment preferred. Proven ability in managing customer relationships and driving product adoption. Strong organizational and analytical skills. Interest in AI and its impact on publishing. Benefits: Includes hosting in-house conferences and an annual summer camp in London. Seniority level: Entry level Employment type: Full-time Job function and industries: Other Technology, Information and Internet This job posting is active. J-18808-Ljbffr

Location: Buenos Aires, Espírito Santo, BR

Posted Date: 7/3/2025