AVA Rafting & Zipline company profile

AVA Rafting & Zipline Operations Manager

Job Location

Idaho Springs - Idaho Springs, CO, United States

Job Description

AVA Rafting & Zip Line: Operations Manager (Idaho Springs)

Job Title:Operations Manager
Location:Idaho Springs, CO

Job Overview:
The Operations Manager will oversee all aspects related to the daily functioning of the outpost as well as long term strategic planning, logistics and financial accountability of the operations.

Job Duties: Understand and serve the company’s best interest and goals

Hiring
Assist Operations Manager to hire all guiding and support staff to the levels set by the General Manager
Positions include:
Guest Service Manager
Guest Service Support staff
Hire/Assign Team leaders
With the supervision of the General Manager hire an assistant operations manager
Assignment of departmental responsibility to staff – these responsibilities can be done by team leaders but that is not required to be a team leader
Safety
Equipment
Transportation
Property
Supervision

Communicate AVA company policies, mission, vision, and core values to staff
Be an example of these values
Supervise all outpost staff
Work with Operations Manager to continue to develop skills as a manager and logistical planner
Provide support for Operations Manager with all aspects described herein
Become proficient at every job under your supervision
Retail
Check-in
Food prep and ordering
Zip lining – where applicable
Rafting
Equipment repair and organization
Recommended but not required; CDL
Monitor staff performance
Ensure that Team leaders conduct mid-season reviews with their team before their own review.
Address staff concerns and work to create a positive and productive working relationship with all staff
Conduct weekly team meetings – this will allow an avenue for staff to voice their concerns through their team leader
Daily pick up of trash around the outpost.
Training

Communicate AVA company policies, mission, vision, and core values to staff
Be an example of these values
Ensure that all staff is trained to the minimum level that will facilitate success
Conduct bi-weekly safety meetings
Conduct monthly staff meetings
Regulation

Obtain a basic knowledge of all applicable regulations
BLM permitting and use permits and regulations
ROL
Understand all the regulations relating to boat use, permitting and guide records
Maintain complete and accurate records – this includes but is not limited to
Guide records
Driver records
Vehicle records
Equipment maintenance
Course inspections
Safety inspections
Monitor fleet performance
If mechanical abnormalities are noticed by drivers contact Transportation Manager to coordinate maintenance
Assist in developing emergency protocols for all possible scenarios involving vehicle problems, guest issues, weather extremes, road closures, river closures, guide injury, guest injury, etc.
Ensure drivers are following all DOT and FMCSA regulations
Provide verbal and written records of any policy or safety violations and report them to Operations Manager to discuss with drivers
Operations:

Achieve base level of knowledge reservation system
Create a schedule each day for the following day
Check the bookings each morning and adjust the schedule to accommodate changes
Search for all opportunities for cost savings that does not impact the guest experience in a negative manner
Communicate with Sales office to determine maximum capacities and operational changes based on water levels
Communicate any operational and guest service issues that arise to Sales Manager and General Manager
Complete payroll by Monday 9am every other week
Adhere to a budget
Budgets will be issued for multiple departments at the outpost location. Outpost managers are responsible for planning with adherence to all of these budgets
Maintain a superior level of cleanliness in all vehicles and office
Facilitate communication between staff and upper management
Attend Scrum at least 4 days per week

Job Requirements

Ability to communicate effectively across departments
Outstanding customer service skills
Ability to interact in a friendly and comfortable manner with supervisors and employees via phone and in person
Extremely detailed oriented
Intermediate computer skills
Team oriented
Must be available for weekends and holidays
Must be able to pass a criminal background check
Instill confidence and motivate staff
Clean driving record
Rafting and Zip lining experience preferred

How To Apply

You - are someone excited to work outside and have fun. You are looking to learn more about guiding or have been guiding for decades, either way, we're happy to see you. We provide training for new guides and run everything from class I-V whitewater and 2 zipline courses and 2 via feratta courses for those with experience. If guiding isn't for you but you want to spend your summer with a great group of people we have driving, retail, cook and other support positions open as well.

AVA Employees:
Tons of boating, zipping, and climbing
AVA Discounts for Family and Friends
End of Season Bonuses
Health Benefits
Competitive pay
Tips
and many, many more!

How to Apply: https://www.coloradorafting.net/about-us/employment/

View More AVA Rafting & Zipline Jobs

Contact Information

Contact Kelly Thrall
HR Administrator
AVA Rafting & Zip Line
Phone 970-760-0180
Email kthrall@coloradorafting.net
Website http://www.coloradorafting.net/about-us/employment/

Posted

February 26, 2019

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