Guest Service Supervisor

Requirements:

- Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience.
- Hire, maintain, and train employees on delivering highest level of guest service, sales skills, and performing all tasks required of Retail/Office Staff
- Manage and communicate daily sales goals for retail/photo sales
- Ensure financial accountability for office, including daily transactions and balancing end of day reports (both POS and Adventure Res), security of on-premise monies, bank deposits, change orders and adequate change in stock.
- Create weekly schedule for all Retail/Office Staff
- Maintain high knowledge base of POS system and ARS
- Oversee all incoming retail orders at beginning of season and throughout season: creating new inventory items, processing in POS system (POS and receiving orders), tagging, organizing and getting merchandise on floor in timely manner
- Maintain full knowledge of all products in store
- Oversee reorders throughout season of store's products, communicate with Merchandising Manager in Breckenridge on reorders
- Direct full-store monthly inventory
- Oversee and take responsibility for completion of the following:
- Cleanliness and organization at all times of store, restrooms, offices, break rooms, storage spaces
- Pick up trash around Outpost
- Daily watering schedule for flowers and grass
- Produce daily check-in reports for all activities
- All waivers collected and properly signed for all trips, organized by trip/TL sheet
- Double check any outstanding balances or notes from Breckenridge
sales/reservations office, collect and file necessary vouchers
- Supplies ordered and kept in stock for cleaning, bathrooms, office supplies, photo sales.
- Create and maintain organization systems for retail storage, paperwork and reports
- Maintain functioning computers and computer systems for photo programs/sales, POS programs/sales, ARS, internet service, clock-in computers and any other office computers.
- Check and reply to emails daily
- Work with Property Manager to maintain cleanliness and upkeep of entire Outpost property
- Work with Operations Managers and General Manager on any other assigned tasks
- Perform all tasks of Guest Service Staff (see job description)
- Must be able to pass criminal background check

Preferred Experience:

- Strong understanding of guest service.
- Customer Service/Communication Skills
- Completion of High School level education or higher

If you are interested in joining the AVA Team this summer, then please apply today! AVA strives to deliver the very highest level of guest service while bringing awareness and understanding of the surrounding wilderness to our guests. As leaders in our industry, we set examples in safety, professionalism, outdoor skills and guest service, while providing low-impact environmental recreation. Apply Today!

AVA Rafting & Zipline is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status or any other status protected by applicable law.