Ward Cove Dock Group dba The Mill at Ward Cove company profile

Retail Sales Associate

Job Location

The Mill - Ketchikan, AK, United States

Job Description

Retail Sales Associates serve as a customer service representative for guests at The Mill at Ward Cove; assist guests with purchases; prepare and stock merchandise for sale; perform inventory control duties; organize and distribute merchandise. Perform other duties related to the successful operation of the retail store including cleaning and moderate lifting.

Job Requirements

We strive to create a team environment that is not only inclusive and respectful but the adventure of a lifetime.

An ideal candidate is:
Team-oriented, with a strong work ethic and a can-do attitude
Flexible with the ability to adapt to sudden changes in routine
Has public speaking experience and exemplary customer service record
View safety and guests needs as a number one priority
Must be able to stand for long periods of time and work outdoors in the elements
Ability to clearly communicate important information in person
US Citizen, green card holder or visa holder (proof of eligibility required)
Preferably available the full season (April through October), but will consider all available dates

Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers;
Maintain an awareness of the all-product knowledge information, merchandise promotions, test merchandise and advertisements;
Always demonstrate outstanding guest service and professionalism;
Assist in floor moves, merchandising, display maintenance and store housekeeping;
Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock; ensures re-wraps are done promptly;
Adhere to all company policies, procedures, and practices including signing, pricing, and loss prevention;
Knowledge and promotion of all Ward Cove venues and retail;
Prepare, clean and organize all equipment and supplies for each day’s needs;
Participate in all required training and educational clinics;
Attend all safety training, meetings, and clinics;
Maintain current knowledge of all safety procedures;
Work as greeters to welcome guests and conduct guest orientations;
Answer and address any guest concerns or questions;
Assist with monitoring inventories of supplies; ensuring venues are clean and in top condition;
Work a flexible schedule;
Performs other duties as assigned.

Required Skills/Abilities:
Ability to process information/merchandise through Point-of-Sale computer system;
Ability to communicate, read, count, and write accurately to complete all documentation;
Ability to learn, retain and communicate information about retail products to cruise ship guests for sales and upselling of retail items;
Must understand that exemplary customer service is a top priority and be able to communicate in a professional, friendly, and accurate manner;
Accuracy in cash handling and a keen eye for detail;
Must be flexible and able to produce appropriate solutions quickly, working across the organization at times;
Must be able to find creative solutions to unique problems and employ a logical and organized thought process;
Should possess good computer skills and be able to learn the internal booking system and accurately enter information.

Education and Experience:
Previous retail sales experience preferred, but is not required

Physical Requirements:
Prolonged periods standing for 8 hours or more and walking.
Work in a demanding environment with crowds.
Must be able to lift up to 50 pounds at times.

How To Apply

For a full job description and to apply visit https://www.coolworks.com/the-mill-at-ward-cove/job-list
View More Ward Cove Dock Group dba The Mill at Ward Cove Jobs

Contact Information

Contact Human Resources
Administrative Coordinator
Ward Cove Dock Group dba The Mill at Ward Cove
7559 N. Tongass Hwy, Lower 118
Ketchikan, AK, United States 99901
Phone 907-228-7788
Email hr@wardcoveak.com
Website www.wardcoveak.com


March 28, 2023

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