Guest Service Manager

Requirements:

- Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience.
- Hire, maintain, and train employees on delivering highest level of guest service, sales skills, and performing all tasks required of Retail/Office Staff
- Manage and communicate daily sales goals for retail/photo sales
- Ensure financial accountability for office, including daily transactions and balancing end of day reports (both POS and Adventure Res), security of on-premise monies, bank deposits, change orders and adequate change in stock.
- Create weekly schedule for all Retail/Office Staff
- Maintain high knowledge base of POS system and ARS
- Maintain full knowledge of all products in store
- Direct full-store monthly inventory
- Nightly check-ins and check-outs of cabins, ensure keys are left at night when closing
- Produce daily check-in reports for all activities
- All waivers collected and properly signed for all trips, organized by trip/TL sheet
- Work with Operations Managers and General Manager on any other assigned tasks
- Attend weekly management meeting with Operations Managers
- Perform all tasks of Guest Service Staff (see job description)
- Understand and exemplify AVA core values, vision and mission

Preferred experience:

- Strong understanding of guest service.
- Customer Service/Communication Skills
- Completion of High School level education or higher
- Management Experience

If you are interested in joining the AVA Team this summer, then please apply today! AVA strives to deliver the very highest level of guest service while bringing awareness and understanding of the surrounding wilderness to our guests. As leaders in our industry, we set examples in safety, professionalism, outdoor skills and guest service, while providing low-impact environmental recreation. Apply Today!

AVA Rafting & Zip Line is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status or any other status protected by applicable law.