Black Diamond Resort Co company profile

Front Desk $9.89 per Hour plus tips May 8 - September 22

Job Location

Black Diamond Located at Otto Lake - Healy / Denali Park, AK, United States

Job Description

Black Diamond Resort is a very fun and different place to live and work for the summer. We are open from May 7th - September 21st and are looking for great adventurous people to join our team. Our Front Desk position can be full time working inside or you can train or two jobs and works a combination of front desk/guide or cook, prep cook, we have many positions and a fun combination is working with the horses on our covered wagon guide and teamster position or you can also train and work a few shifts as an ATV guide as well. We are looking for a Self-Motivated, mature, fun loving Person.

Essential Functions:

- Greet guests as they arrive and depart in a timely manner
- Provide professional level entertainment, be friendly, happy
- Accommodate guests to ensure they receive prompt, courteous service
- Help Teamster with Horses and with Gear and or drive the team
- Clean Gift Shop area, bathrooms, front desk, help with restaurant
- Effectively and positively communicate with guests, employees, and vendors at all times
- Diplomatic and prompt handling of guest complaints
- Take charge when upper management is unavailable
- Ability to work under erratic deadlines and with changing priorities
- Complete required reports correctly and in a timely manner
- Ability to work a varied schedule
- Use basic office equipment such as phone, copy, fax, photo printer
- Make sure all guests are accounted for
- Report to work in proper clothing, clean, and ready for work
- Maintain positive attitude in high stress situations
- Go the extra mile/Follow through to ensure guest satisfaction
- Other duties as required and as they arise

Here is a description of the tour the guests go on, as a Guide/ Teamster you will have a wonderful time providing the guests with this experience:

To get a real sense of old time Alaska, travel like the original pioneers did-by horse-drawn wagon. Climb into Black Diamond’s Covered Wagon Adventure and you’ll be in for a trip through time. While guides fill you in on the area’s history and natural treasurer, you’ll be pulled through the Alaskan tundra with the mountains of nearby Denali National Park hovering overhead. Join us for an exciting, yet relaxing, journey into the wilds of Alaska. Our custom built Covered Wagon Ride is pulled by two beautiful Draft horses. Your tour begins at your hotel where our guide and driver pick you up. You will travel north to a beautiful mountain lake with panoramic mountain views! From here you have a chance to stretch your legs before getting onto the wagon. The relaxing ride out to our pavilion takes about 45 minutes. Once you arrive, enjoy a relaxing meal freshly prepared with only the finest ingredients and served by our staff family style! After you have finished your feast you have a chance to meet the horses that brought you to this remote location, take a picture, and then head back to civilization via your covered wagon. Your horse guide and your entertainer along with two wonderful horses will take you on a photographic adventure back along the North side of the Denali National Park Boundary. Learn about the history of this Mining area as you pass through the wilderness. Your guide will share with you local folklore, facts, and more! You also pass a few real and rustic old Alaskan Cabins and have a chance to see how some Alaskans still live! Don’t miss this total wilderness ride that has something to offer the entire family!

Almost all of the Employees that have come through Black Diamond tell me how different and refreshing it was to work with us. No matter how experienced I think you can gain something wonderful from working for us. Black Diamond offers a cultural environment, not just for the J1 students but also for us as a business, other employees, and the community. We all benefit from this opportunity as people from all over the world come to live and work and travel like a local for a few months in Alaska. Working for us is a great opportunity to learning more about other cultures and perspectives and make lifelong friends. Our jobs are challenging and require a great deal of energy and devotion. We need self-motivated individuals. That have a high team player ethic and love people and adventure!

Job Requirements

This is a fast paced, fun job where talking to guests and taking reservations is just a small part of the job. You are the hub of the business and there is a lot of activity around the front desk.

May - September

Housing is Available for $15 per day and includes all Utilities and Basic Supplies


- Ability to remain positive in stressful situation
- Ability to lift and carry 30 lbs required
- Professional and clean appearance required
- Must speak excellent English
- Previous experience with Customer Service Preferred
- Excellent Customer Service Skills required and public speaking skills
- Willingness to learn as much as you can about Black Diamond and Denali Park
- Must be Safe and Clean with a Safety Focus at all Times
- Must be Team-oriented worker
- Adventurous looking for a fun summer job
- Friendly and like to talk to people
- Have a positive outlook and be an asset to our team
- Be flexible about what days you work, what schedule, and duties for the day.

The position requires a very high degree of professionalism, confidence, and knowledge. Excellent communication, customer service, and multi-taking skills are required.

How To Apply

Please apply by sending an e-mail to

Our process for hiring is as follows:

#1 Send out inital Informative E-mail
#2 Do a phone or Skype Interview
#3 If both parties want to move forward then we do a reference check
#4 Send out a contract for the summer and add you to our group e-mail list

View More Black Diamond Resort Co Jobs

Contact Information

Contact Marilyn Usibelli
Black Diamond Resort Co
po box 11
Healy, AK, United States 99743
Phone 907-683-4653
Fax 907-683-4655


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